With over 15 years of experience in the financial industry, Melissa brings a deep commitment to exceptional client service and operational excellence. Whether she’s assisting with opening new accounts, coordinating money movement, or planning the next client event, Melissa strives to ensure that every interaction is thoughtful, seamless, and personalized.

Before joining EWA, Melissa managed relationships with both individual and business clients at 1st Century Bank, where she specialized in addressing day-to-day banking needs and provided custom tailored lending solutions. Her hands-on experience and client-first mindset make her an invaluable resource for both our team and the clients we serve.

Melissa is passionate about creating a client experience that is not only efficient but also truly exceptional—every detail matters.

Outside the office, Melissa holds the title of Chief Mercado Family Officer, expertly juggling life with her two energetic kids, Gianna (5) and Caleb (1). Her multitasking skills and calm under pressure serve her just as well at home as they do in the office.